Studio Policies

First Class?

We recommend bringing grip socks for safety and stability during class. Forgot them? Grip socks are available for purchase in the studio. Don’t forget your water bottle to stay hydrated throughout your session.

Parking?

There is a small car park available, which fills quickly. Free street parking is available within walking distance of the studio. Please note that parking is not permitted in front of yellow lines or on council grass areas.

Schedule & Reservation

To reserve your spot, please make all bookings online through our website or the Vagaro app. Please note that bookings are non-transferable and can only be used by the person who made the reservation. Class schedules and instructors may occasionally change due to unforeseen circumstances. We appreciate your understanding.

Purchases & Cancellation Policy

Please note that all purchases are final. We accept a range of payment methods, including credit/debit cards via our secure online payment platform.

To avoid fees, cancellations must be made at least 8 hours before your scheduled class.

Late cancellation and no-show fees:
• Late Cancel Fee — $10 for cancellations made within 8 hours of class start time
• No Show Fee — $20 for failing to attend class without cancelling in advance.

All fees are automatically charged to the card on file and apply to all clients with no exceptions.

Refund Policy

At FormaFlow, we are committed to providing straightforward and transparent purchasing options for our services. All purchases made are final. We do not offer refunds or exchanges for any reason.

Late Policy

We encourage all members to arrive on time to ensure a safe and enjoyable experience for everyone, while also minimizing disruptions to the session.

Membership

You may cancel your membership at any time through your online account portal or by contacting us via email. To avoid being charged for the next billing cycle, please submit your cancellation at least 7 days prior to your next renewal date.

Pregnant policy

At FormaFlow, your safety and wellbeing are our highest priority.

If you are pregnant and in your second trimester or beyond, we kindly ask for a doctor’s clearance confirming you are safe to participate in group Pilates sessions. This helps us ensure you can move safely and with the appropriate support throughout your practice.

If you have any additional questions or concerns, please feel free to reach out to us directly at alejandra@formaflowpilates.com. We’re always happy to assist and ensure you have the best possible experience with us.